Articles

Information design is a new paradigm for technical communication that incorporates graphic design, instructional design, technical writing, and Web design - and much more besides: What is information design?

You can't build an information product without performance objectives. What are performance objectives?

Information design is about performance improvement. Before one can make an intelligent decision about whether a performance problem can be addressed through training, documentation, or any other information communications effort, it's necessary to analyze all the factors that affect performance. Click here to learn about Factors Impacting Performance

Click here for a short online course in how to perform Task Analysis. Click here to see a table showing how task analysis can be used to lend structure to any information design project.

Learn one of the basic principles of effective information design: Just in time and just enough!

Click here for a discussion about the advantages of Web-Based Training (WBT) over classroom training and vice versa.

Most of technical writing involves step-by-step procedures. How do you know when you've got it right? Features of a well-written procedure

In the past few years, writing for online delivery has become almost as important as writing for print. Some principles of online writing

Documen Information Design took two years of timesheet data on documentation projects, and came up with a handy rule-of-thumb guide to estimating technical writing projects: How to estimate a documentation project

Read from a collection of articles on usability, especially as it applies to Web design: Articles on usability

Take advantage of Google News and read: News about Information Design